Financial Ombudsman Service
80,000 sq ft

Financial Ombudsman Service

Client Background

The Financial Ombudsman Service deals with individual complaints that consumers and financial businesses are unable to resolve themselves. Having rapidly grown over the past few years the Financial Ombudsman Service are now focused on “creating a better place to work” for their current employees and attracting new talent.

Points of note

The 80,000 square feet project, spanning over four floors of the 16 storey building, was carried out within an incredibly tight timescale. Our workplace design and optimisation scheme included collaborative spaces for informal meetings, open plan work stations, huddle areas along with mix of meeting rooms and breakout spaces.

The Financial Ombudsman Service were keen to engage the workforce in the office refurbishment process and we spent considerable time ensuring we met all their requirements.



Location: Exchange Tower, Harbour Exchange Square Size: 80,000 sq ft Timescale: 22 Weeks

Scope of works

  • Audio Visual
  • Branding
  • CDM, health and safety duties
  • Data cabling
  • Electrical Infrastruture
  • Floor coverings
  • Furniture
  • Graphics
  • Kitchen
  • Lighting
  • Manifestation
  • Mechanical Infrastructure
  • Partitioning
  • Project management
  • Space planning and design consultancy
  • Structural Glass
  • Way Finding

Services provided

  • Design & Build
  • Interior design
  • IT consultancy
  • Office furniture
  • Post-Contract
  • Relocation & Refurbishment
  • Space planning
  • Sustainable Workplaces
  • Workplace Consultancy
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